p888 Privacy Policy

1. Introduction

p888 is an online gaming and betting platform that provides casino games, slots, and sports betting services for users in Bangladesh. When you use our services, you share certain information with us, which we store with care.

The purpose of this policy is to inform you with complete transparency about how we collect information, how we store it, and how we use it. We believe you should have full control over your personal information.

Together with p888's Terms and Conditions, this privacy policy forms a complete legal framework that defines your rights and our responsibilities. If anything is unclear, reading that page is recommended.

This policy applies to users aged 21 or older. You must be at least 21+ to register on our platform.

2. What Information We Collect

We collect only the information necessary for the proper operation of our services. The different types of information are described below:

2.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name (as per national identity card or passport)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

For security and financial transaction verification purposes, we may require the following documents:

• Copy of National ID (NID) or passport
• A recent personal selfie
• Proof of address (utility bill or bank statement)
• Proof of source of income for large withdrawals

2.3 Financial Transaction Information

To facilitate deposits and withdrawals, we keep records of transaction details. The date, amount, and method of transactions made via bKash, Nagad, Rocket, Upay, and bank transfer are stored in our system. Full mobile numbers or bank account details are not stored directly on our servers.

2.4 Technical and Device Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time spent on the platform and details of pages visited
• Cookie and session data

2.5 Gaming History and Behavioural Information

To improve your gaming experience and ensure responsible gaming, we store your game history, bet amounts, and win/loss records.

3. Purpose of Information Use

p888 uses collected information only for specific and legitimate purposes. The main purposes are outlined below:

3.1 Account Management and Identity Verification

Information is used to create and manage your account and to ensure its security. This information is essential for preventing unauthorised access and detecting fraudulent activity.

3.2 Financial Transaction Processing

Financial information is essential for ensuring smooth processing of deposits and withdrawals and for complying with anti-money laundering regulations.

3.3 Providing Customer Support

Our 24/7 live chat and email support team may access account information to resolve your issues quickly. This service operates in both Bengali and English.

3.4 Ensuring Responsible Gaming

By monitoring gaming patterns and habits, we observe whether any user is showing signs of problematic gaming behaviour and provide assistance when needed. Our Responsible Gaming policy explains this process in further detail.

3.5 Service Improvement and Marketing

We improve the quality of our services by analysing user experiences. Information may be used to send you relevant offers and updates based on your preferences, but you can opt out of such communications at any time.

4. Information Security Measures

p888 follows the highest industry technical standards to protect your information.

4.1 Encryption Technology

Our website and app use SSL (Secure Socket Layer) encryption, which keeps all information exchanged between your browser and our servers secure. Passwords and sensitive information are stored using hashing methods.

4.2 Access Control

Only authorised staff can access your information, and every access is logged. Regular internal audits are conducted to eliminate any possibility of unauthorised access.

4.3 Server Security

Our server infrastructure is kept secure through firewalls, intrusion detection systems, and regular security updates. Regular data backups are ensured so that no information is lost in the event of a technical failure.

4.4 OTP and Two-Factor Verification

OTP (One-Time Password) verification during login and transactions adds an extra layer of security to your account. This ensures that only you can access your account.

5. Sharing Information with Third Parties

p888 does not sell your personal information to third parties for commercial purposes. However, limited information sharing may occur in specific circumstances:

5.1 Service Provider Partners

Certain information may be shared with our payment processing partners (such as mobile banking and bank transfer services), technology providers, and game developers for operational purposes. These partners are required to follow the privacy standards we set.

5.2 Legal Obligations

We may be required to provide relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal requirements.

5.3 Fraud Prevention and Security

Limited information may be exchanged with specialist organisations for anti-money laundering (AML) purposes and fraud detection.

5.4 Business Changes

In the event of any change in business structure (such as a merger or acquisition), user account information may be transferred, but we will provide advance notice in such cases.

6. Cookie Policy

Various types of cookies are used on our website. Cookies are small text files stored in your browser that improve your browsing experience.

6.1 Essential Cookies

These are essential for the basic functionality of the website — such as maintaining login sessions, remembering language preferences, and managing security tokens. These cookies cannot be disabled.

6.2 Analytical Cookies

Analytical cookies are used to collect information about how long users spend on each page and which features are used most, in order to improve the service. These can be disabled from your browser settings.

6.3 Preference and Personalisation Cookies

These cookies are used to remember your preferred game categories, interface language, and display preferences.

7. Data Retention Period

We retain information only for as long as necessary:

• Account Information: For the duration the account is active and for 5 years after it is closed.
• Financial Transaction Records: A minimum of 5 years in accordance with Bangladesh's financial regulations.
• KYC Documents: 5 years after the account is closed.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
• Gaming History: 3 years after the account is closed.

After the stated periods have passed, information is securely deleted or anonymised.

8. Your Rights

As a p888 user, you have certain important rights regarding your own information:

8.1 Right to Access Information

You may request to know what information we hold about you at any time. We will provide this information within 30 days of receiving the request.

8.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you may contact our support team to request a correction.

8.3 Right to Delete Your Account

You may request to close your account. However, due to legal obligations, certain information may need to be retained for a specified period (see Section 7).

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. This will not affect your right to use your account.

8.5 Right to Lodge a Complaint

If you suspect a breach of the privacy policy, please submit a complaint to our support team. We are committed to responding to your complaint within 7 business days.

9. Policy on Minor Users

p888's services are strictly for those aged 21 or older (21+). We do not knowingly collect information from any minor. If it becomes known that a minor is using our platform, that account will be closed immediately and any information collected will be securely deleted.

If a parent or legal guardian believes that their child or a minor in their care has opened an account on p888, please contact our support team immediately.

10. International Data Transfer

Our server infrastructure may be located in international data centres. If your information is transferred outside Bangladesh, equivalent protective measures are ensured. All our partners and service providers are required to comply with applicable international data protection standards.

11. Process for Policy Changes

This policy may be revised from time to time due to business needs, legal changes, or technological improvements. For significant changes, we will:

• Send a notification to your registered email address.
• Display a visible notice on the website.
• We will notify you at least 14 days before the date any change takes effect.

Continued use of the platform after the change will be considered acceptance of the new policy. The latest version of this policy will always be available on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is ready to assist in both Bengali and English.

Support Email: [email protected]

You can also reach us through our 24/7 live chat support. Our Frequently Asked Questions (FAQ) page also has a lot of useful information on privacy-related matters.

We give the highest importance to the privacy of every p888 user. To learn more about our platform, please read our About Us page.