p888 Terms and Conditions

1 Definitions and Scope

Certain words used in these Terms and Conditions have specific meanings, which are explained below:

• "p888" or "Platform" refers to the p888 online gaming and betting service website and mobile application.
• "Member" or "User" refers to any person registered on p888 who uses the platform's services.
• "Account" refers to a member's personal p888 account through which they access the platform.
• "Bet" refers to the wagering of money on any slot, live casino game, sports betting, or other gaming activity.
• "Bonus" refers to any promotional benefit offered by p888, which carries its own terms of use.

These terms apply to all services on the p888 platform. Additional terms may apply to specific services or promotions on the platform; those terms are equally effective alongside this main document.

2 Eligibility and Age Requirement

To open an account and use services on the p888 platform, the following eligibility requirements must be met:

• The member must be at least 21 years old. No person under the age of 21 may use this platform.
• Members must register using their own valid identification. Opening an account with a fake or false identity is strictly prohibited.
• A person may not open more than one account. If multiple accounts belonging to the same person are found, all accounts will be cancelled and funds held may be forfeited.
• Accounts are for personal use only — sharing your account with anyone else is not permitted.

3 Account Registration

To open an account on p888, you must complete the registration form with accurate and complete information. It is the member's responsibility to keep the information provided at registration as up to date as possible.

3.1 Password and Security

The member is solely responsible for the security of their account. Keep your password strong and do not share it with any third party. If you suspect any unauthorised access, notify the p888 support team immediately. p888 will not be liable for any transactions resulting from unauthorised access.

3.2 Identity Verification (KYC)

p888 may request a national ID card, bank statement, or other documents to verify a member's identity. This is a routine process to ensure platform security. If the required documents are not provided upon request, the account and withdrawal facility may be temporarily suspended.

3.3 Updating Account Information

To change a registered mobile number, email address, or payment method, please contact customer support. For security reasons, such changes will take effect only after verification.

4 Deposits and Withdrawals

Deposits and withdrawals on p888 must follow the specified methods and amounts.

4.1 Approved Payment Methods

p888 currently accepts deposits and withdrawals through the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank)

p888 will not be responsible for funds sent through any method other than those listed above.

4.2 Minimum Amounts

4.3 Withdrawal Processing

Approved withdrawal requests are generally processed within 5 to 30 minutes. However, additional time may be required if identity verification is pending or an unusual transaction is detected.

4.4 Third-Party Accounts

Members must use a payment account registered in their own name. Deposits or withdrawals using a bKash, Nagad, or bank account in someone else's name are not permitted. If such a transaction is detected, it may be cancelled and the associated account suspended.

5 Bonuses and Promotions

p888 offers members various bonuses and promotional benefits. Each bonus has its own terms and compliance with those terms is mandatory.

5.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount — meaning the bonus funds must be used in play 15 times before withdrawal.

Example: Deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500. Before withdrawing the bonus, you must place bets totalling ৳1,500 × 15 = ৳22,500.

5.2 General Bonus Terms

• Bonuses are for personal use only and may not be given to or transferred to others.
• Withdrawals from bonus funds cannot be made before wagering requirements are completed.
• If p888 suspects misuse of any bonus, it reserves the right to cancel that bonus.
• A new bonus cannot be applied for while another bonus is active.
• Bonuses may only be usable on designated games — see the details on each offer's promotion page.

5.3 VIP Cashback

p888's VIP programme has three tiers: Bronze, Silver, and Gold. Cashback is paid each week at a set rate on net losses:

• Bronze: up to 0.3% cashback on weekly net losses
• Silver: up to 0.7% cashback on weekly net losses
• Gold: up to 1.0% cashback on weekly net losses

Example: A Silver member with ৳20,000 in net losses for the week receives ৳20,000 × 0.7% = ৳140 cashback. VIP tier is determined based on a member's activity and usage pattern.

6 Betting and Gaming Rules

The following rules apply to the use of slots, live casino, sports betting, and other gaming services on p888.

6.1 Validity of Bets

Each bet is considered final once confirmed. Bets that remain incomplete due to a technical error or network issue will be settled in accordance with p888's established procedures. An ongoing bet is not cancelled due to a temporary disconnection.

6.2 Game Results

All game results are determined through a random number generator (RNG) or live dealer technology. p888 does not interfere with game results and does not guarantee any specific outcome.

6.3 Sports Betting

Each market in sports betting is subject to its own rules. If a match is cancelled or abandoned, bets will be settled in accordance with the applicable rules. In the case of a multi-bet, cancellation of any one selection may affect the outcome of the entire bet.

6.4 Maximum Win Limit

p888 sets maximum win amounts for various games and markets. Any amount exceeding this limit is not payable. Current limits are stated in the game lobby and market information.

7 Prohibited Activities

The following activities are strictly prohibited on the p888 platform. Violation of these prohibitions may result in account cancellation and applicable legal action:

• Fraud: Gaining an advantage through false identity, forged documents, or deceptive transactions.
• Money Laundering: Using the platform to clean illegally obtained funds.
• Bonus Abuse: Intentionally opening multiple accounts or coordinating with others to meet bonus conditions.
• Use of Software: Placing bets using automated bots, scripts, or unauthorised software.
• Match Fixing: Attempting to influence the outcome of a sports match or game in any way.
• Account Sale: Selling or transferring your account to any third party.

8 Account Suspension and Closure

p888 reserves the right to temporarily suspend or permanently close a member's account in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Failure to provide documents requested for identity verification within the specified time.
• Detection of unusual or suspicious transaction patterns.
• Account closure at the member's own request.
• Self-exclusion applied in accordance with a responsible gaming request.

Before closing an account, p888 will attempt to notify the member; however, in cases of serious violation, action may be taken without prior notice. For accounts closed in compliance with the rules, any outstanding valid balance will be returned.

9 Responsible Gaming

p888 takes responsible gaming seriously. Gaming is a form of entertainment — it should not be considered a source of income. Read our Responsible Gaming Guidelines for full details on setting limits and playing safely.

p888 provides members with deposit limits, session time limits, and self-exclusion options. If a member feels that their gaming habits are getting out of control, please contact customer support immediately.

10 Personal Data Protection

p888 gives the highest priority to protecting members' personal data. The platform uses SSL encryption to keep your information secure. Full details of how we collect, use, and store your data are available in our Privacy Policy.

Members' data is never sold to third parties. However, information may need to be shared with regulatory authorities to meet legal obligations or to prevent fraud.

11 Limitation of Liability

p888 does not accept liability for the following:

• Losses on bets caused by internet disconnection or technical faults on a device.
• Unauthorised use of an account due to a member's negligence or password sharing.
• Delays or failures related to third-party services (such as banks or mobile financial services).
• Service interruptions caused by unavoidable circumstances such as war, natural disasters, or government directives.

p888's total liability for losses arising from bets incorrectly accepted or payments made due to technical errors is limited. No claim against p888 may exceed the original stake of the bet in question.

12 Dispute Resolution

If a complaint or dispute arises regarding a member's account, transaction, or bet, it will be resolved by the following process:

12.1 Initial Complaint

First, submit your complaint to p888 customer support via live chat or email. Providing a detailed description of the complaint along with supporting evidence will help reach a faster resolution. The customer support team is available 24/7 in both Bengali and English. Many common issues are already answered on our FAQ page.

12.2 Formal Review

If the matter is not resolved at the initial stage, p888's senior team will review it. Additional evidence or documentation may be requested at this stage. The resolution decision will be communicated to the member in writing.

12.3 Final Decision

The final decision of p888's dispute resolution process is binding on both parties. In the case of a dispute over the outcome of a game, the game server logs will be treated as conclusive evidence.

13 Changes to Terms

p888 reserves the right to amend these terms and conditions at any time. Members will be notified in advance of significant changes via email or through the platform.

Continuing to use the platform after any changes means you accept the updated terms. You are advised to review this page regularly. The date of the most recent update to the terms will be shown at the top of the page.

Terms for related promotions, bonus offers, or special programmes are published separately and also form part of these main terms and conditions.

14 Contact & Support

If you have any questions or feedback about these terms and conditions, contact p888 through the following:

• Live Chat: 24/7 direct chat support — start from the button at the bottom right of the platform.
• Email: [email protected]

The customer support team provides assistance in both Bengali and English. To learn more about p888, visit our About Us page.